TUI Group has a headcount of 70,000 and is listed on the FTSE 100. In 2018 the group had a recorded turnover of €19.5bn, and an operating result of €1.147bn.
The broad portfolio gathered under the Group umbrella consists of tour operators, 1,600 travel agencies and online portals, six airlines with around 150 aircraft, over 380 hotels and 16 cruise liners around the globe.
Seats and luggage components redesign.
As a Senior User Interface designer at TUI, responsibilities include:
•Delivering engaging and effective UI design that is aligned with the Agile team priorities and timelines, and which reflects the needs of the customer - whether inspirational, reassuring or functional.
•Providing effective mentoring and support for UI designers, ensuring that the design work is cohesive. Standing in for the UI Lead where necessary, and collaborating with UI Design colleagues.
•Providing content for sharing in stand ups, reviews, team meetings etc. Providing an experienced view in feeding back on others' work, and providing professional visual output where ever required.
•Role modelling the appropriate use and evolution of the Styleguide, proposing aligned solutions and taking them through the agreed process. Ensuring the value and role of the Styleguide is understood within the Agile team, and is the foundation of design discussions and concepts.
•Working closely with colleagues in UX, the Agile teams and other stakeholders. Supporting assigned business priorities outside the Book Agile team, eg strategic projects such as SST and retail, ensuring appropriate processes and standards are followed.
TUI unit details page website redesign, full responsiveness ensured the display remains effective and functional on all devices, with mobile having additional mobile specific customisations.
In recent month our team has made a number of improvements to the Unit Details page (above). After just a few months, this work has delivered a margin benefit of £2.3m.
Firstly, the team updated the TripAdvisor API, which allowed us to display a hotel’s sub-ratings (location, cleanliness, etc.), rating breakdown (excellent, very good, etc.) and awards. This enhancement to the TripAdvisor content has delivered a margin benefit of £1.52m.
I then redesigned the top of the page – bringing the TripAdvisor component in line with the in-page image gallery, and making the Facilities & Location tabs more prominent. The team also improved how the tabs load content; the old version loaded a new URL each time, whereas the new version only changes the content below the tab, considerably speeding up the experience. These changes have delivered a further £290k profit.
Next we launched a redesign of the facilities tab and the location tab. When tested via the Optimisation Team, the facilities redesign increased TUI look-to-book by 1.98%, delivering £515k incremental margin.
Optimisation test design for an account creation prompt/pop up modal.
Address finder implementation on the passenger details page of the booking process.
One of the largest causes for payment failure during the booking process, is the users address being entered in the wrong format. This project involved finding the best address lookup system for our booking form and how implementation of this will look.
After 4 weeks of testing the new address finder, we saw an increase to conversion of +0.2% on TUI and +1.3% on First Choice – combined this is forecasted to drive £160,000 in profit over the next 12 months.
Payment page updates and redesign.
Price breakdown and voucher code entry box on the book summary page. Covering each state and different device breakpoints.
Payment page updates and redesign. Includes customisations for mobile such as a modal windows (for supplementary information), to reduce scroll.
Price breakdown and voucher code entry box on the book summary page. Covering each state and all device breakpoints.
A handful of transition animation examples, using Principle for Mac and recording live site implementations...
